Location: Bengaluru
The provisions outlined in these Terms and Conditions of Jones Nexus Supply Chain shall apply to all transportation and logistics services provided by the company, including land transportation via road and rail, as specified in the relevant service agreement or documentation, and carried out by Jones Nexus Supply Chain, its employees, agents, or authorized service partners.
Jones Nexus Supply Chain reserves the right to utilize any appropriate mode of transportation or route, including authorized third-party service providers, for the transportation of goods.
These Terms and Conditions constitute an agreement between Jones Nexus Supply Chain and its customers, consignors, consignees, or authorized representatives.
These Terms and Conditions are supplementary to any specific agreement, quotation, purchase order, or service contract entered into between Jones Nexus Supply Chain and the customer.
The services are provided based on the declarations and information supplied by the customer, either verbally or in writing.
Jones Nexus Supply Chain shall not be held responsible for inaccurate, incomplete, or misleading declarations provided by the customer.
Customers declare that consignments do not contain hazardous, flammable, prohibited, restricted, or otherwise unlawful items under applicable laws and regulations.
In case of any discrepancy between the declared weight and the actual weight of a consignment, the applicable differential charges may be recovered from the customer.
Where applicable, any difference between quoted and contracted rates may be charged to the customer.
Customers are responsible for providing complete and accurate documentation required for transportation and logistics services, including:
Consignor and consignee details
Addresses and contact information
Invoices and permits
Statutory documents
Regulatory approvals
Any other documentation required under applicable laws
Jones Nexus Supply Chain shall not be responsible for losses, delays, penalties, or other consequences arising from incomplete, inaccurate, or improper documentation supplied by the customer.
Customers agree to indemnify Jones Nexus Supply Chain against losses or costs resulting from inaccurate documentation or delays caused by improper or incomplete documentation.
The date of arrival of the consignment at the destination or the first delivery attempt may be considered as deemed delivery, subject to the applicable service terms.
Delivery commitments shall not apply in cases involving accidents, force majeure events, natural disasters, strikes, governmental restrictions, or other circumstances beyond the reasonable control of Jones Nexus Supply Chain.
Jones Nexus Supply Chain shall not be liable for damages or losses identified after delivery has been accepted.
Customers are responsible for inspecting consignments at the time of delivery and reporting any visible damage or shortage promptly.
Customers shall be responsible for applicable government levies, taxes, duties, charges, and other statutory payments associated with their consignments, unless otherwise agreed in writing.
Jones Nexus Supply Chain shall not be liable for losses, delays, penalties, or refunds arising from consignments being detained, seized, or held by statutory or regulatory authorities.
The liability of Jones Nexus Supply Chain shall be limited to the extent specified in the applicable service agreement, quotation, insurance arrangement, or these Terms and Conditions.
Customers are advised to obtain appropriate insurance coverage for their consignments where required.
Liability for loss or damage to consignments shall be determined based on the applicable valuation, declared value, insurance coverage, contractual terms, and applicable laws.
Jones Nexus Supply Chain shall not be responsible for liabilities beyond the limits agreed with the customer or prescribed under applicable law.
Where applicable, the value of a damaged or lost consignment may be assessed based on repair costs, prevailing market value, replacement value, or the original purchase cost, subject to the applicable contractual terms and limitations.
Jones Nexus Supply Chain shall not be liable for indirect, incidental, special, consequential, or punitive damages, including losses arising from delays, business interruption, loss of profits, or loss of opportunity, except where such liability cannot be excluded under applicable law.
Claims relating to loss, damage, shortage, or service issues must be submitted in writing within the applicable claim period specified in the service agreement or applicable law.
Claims may require supporting documentation, photographs, invoices, delivery records, or other relevant evidence.
Claims may not be processed where outstanding charges remain unpaid, subject to applicable law and contractual terms.
Freight invoices shall not be unilaterally deducted or withheld against pending claims unless otherwise agreed in writing.
Jones Nexus Supply Chain shall not be liable for any loss, damage, delay, or failure to perform services caused by events beyond its reasonable control, including but not limited to:
Natural disasters
Accidents
Fire
Floods
Strikes or labor disruptions
Government restrictions
War or civil disturbances
Pandemics or public emergencies
Road or infrastructure disruptions
Regulatory restrictions
Other unforeseen circumstances beyond reasonable control
Customers are required to settle freight, transportation, logistics, and other applicable charges within the agreed payment period.
Delayed payments may be subject to applicable interest, penalties, or other charges as agreed in the relevant commercial terms.
Subject to applicable law, Jones Nexus Supply Chain may retain a general or particular lien over consignments or other goods in its possession where payments or other contractual dues remain outstanding.
If a consignee fails or refuses to accept delivery, or if a consignment remains undelivered or unclaimed, Jones Nexus Supply Chain may take appropriate steps in accordance with applicable law and contractual terms.
Any reasonable costs incurred as a result may be recoverable from the consignor or responsible customer.
Applicable demurrage, detention, storage, waiting, or other related charges may be imposed where delivery acceptance or clearance is delayed beyond the agreed period.
Jones Nexus Supply Chain may refuse to accept or transport certain categories of goods, including but not limited to:
Hazardous materials
Flammable substances
Explosives
Illegal or prohibited goods
Restricted items
Precious or high-value items where prior approval is required
Perishable goods without appropriate arrangements
Any goods prohibited under applicable laws or regulations
Customers are responsible for accurately declaring the nature and contents of all consignments.
All disputes and matters arising in connection with these Terms and Conditions shall be subject to the jurisdiction of Bengaluru, subject to applicable laws and regulations.
This policy outlines the procedures and conditions under which customers may request refunds or cancellations for services and transactions processed through Jones Nexus Supply Chain.
Refunds may be considered under the following circumstances:
Customer Satisfaction: Where a customer is dissatisfied with a service, a refund request should be submitted within the applicable period communicated at the time of booking or service.
Service Issues: Refunds may be considered where the service materially fails to meet the agreed service standards.
Transaction Errors: Refunds may be issued where a transaction has been processed incorrectly or an incorrect amount has been charged.
Before Service Commencement:
Customers may cancel a booking in accordance with the cancellation terms communicated at the time of booking. Where applicable, cancellations made within the permitted period may qualify for a refund.
After Service Commencement:
Once the service has commenced, cancellation and refund eligibility will be subject to the applicable service terms and circumstances.
Eligible Refunds:
Approved refunds will generally be processed within 7–10 business days after the refund has been confirmed.
Refund Process:
Approved refunds will be credited to the original payment method used for the transaction or through another appropriate payment method agreed with the customer.
Payment Discrepancies:
If you identify a payment discrepancy or experience an issue with a transaction, please contact Jones Nexus Supply Chain promptly with the relevant transaction details.
Refund Denials:
Refund requests that do not meet the applicable eligibility conditions may be declined. Where appropriate, the customer will be informed of the reason for the decision.
Jones Nexus Supply Chain reserves the right to modify or update these Terms and Conditions from time to time to reflect changes in our services, business practices, technology, or applicable laws.
Any updated Terms and Conditions will be published on this website with the revised effective or updated date.
For questions or concerns regarding these Terms and Conditions, please contact Jones Nexus Supply Chain through the contact information provided on our website.
Location: Bengaluru
©2026. Jones Nexus Supply Chain. All Rights Reserved.
©2026. Jones Nexus Supply Chain. All Rights Reserved.
